Distans- och hemförsäljningslagen (2005:59) (Law for Distance- and home selling) is valid in Sweden when you shop on distance and for home selling. The law is among other things containing demand on the dealer for his obligation to inform and rules for the right of the consumer to withdraw a purchase
As a customer you have always 14 days right to withdraw according to Distans- och hemförsäljningslagen. This means that if you purchase a product via mail order, via telephone, TV-shop or Internet, your have the possibility to withdraw the purchase within 14 days. The deadline for the withdrawal is starting to count from the day you received the goods, however no earlier than when you receive your confirmation of your purchase.You can withdraw your purchase by giving us notice or sending us a message within 14 days from the day when you as a consumer received the product.
If you use your right to withdraw the purchase and return a product to us we will reimburse the amount you paid no later than within 14 days. As a customer you are to pick up possible return freight charges and the withdrawn product is to be returned in essentially unchanged condition. The consumer is liable for the risk in connection with the return freight; this risk contains among other things the possible damage to or loss of the product.